Refund policy

Whiskers & Swag is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you order the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Whiskers & Swag offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Whiskers & Swag will not be held responsible and will not offer reprints or refunds if you order the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

For DTG (direct-to-garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any print on demand items ordered.

Exchanges
Unfortunately we cannot accept items to exchange, but will happily replace or offer a refund for damaged items. Please fill out a Submit Issue Form with in 30 days of your item's receipt. Anything submitted after 30 days will not be accepted.

Refunds
We will notify you once we’ve received your Submit Issue Form, to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at brandyowen93@gmail.com.